	Department of Engineering

University of Cambridge > Engineering Department > Computing Help > IT Services Division

Senior IT Technician

The role holder is part of a team under the Senior Network and IT Technician. The role holder provides technical support for both IT Services Division infrastructure systems and end users (staff and students at all levels) elsewhere in the Department. Working alongside the Computer Operators, the role holder acts as an interface between these users and senior computing staff.

The role holder acts as a first point of contact for hardware, software and network support requests and requires extensive technical knowledge to provide solutions to these problems. The role holder makes recommendations about appropriate computer purchases, and liaises with external suppliers about purchasing and service/repair issues. The role holder also provides technical support for the Department’s IT infrastructure, including machine room services, computers in teaching laboratories, printers and the departmental network.

Current role holder: Paul Bayford

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